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Privacy Policy

Last updated: February 1, 2026

1. Introduction

PhoenixAI Solutions Ltd ("we", "us", or "our") operates Phoenix Influence, a B2B influencer marketing management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Account Information

When you are invited to use the Platform, we collect:

  • Name and email address
  • Organization affiliation
  • Role and access permissions

2.2 Social Media Account Data

When you connect social media accounts (Instagram, YouTube, TikTok) to the Platform, we collect data as authorized by those platforms, including:

  • Account profile information (username, display name, bio, profile picture)
  • Follower and engagement statistics
  • Public content and post data
  • Analytics data (views, reach, engagement metrics)

2.3 Influencer Data

The Platform processes publicly available influencer data from social media platforms for campaign management purposes, including profile information, follower counts, engagement rates, and content data.

2.4 Usage Data

We automatically collect certain information when you use the Platform, including IP address, browser type, pages visited, and actions taken within the Platform.

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Platform
  • Enable influencer discovery and campaign management features
  • Track and report on campaign performance
  • Authenticate users and manage access permissions
  • Improve and optimize the Platform
  • Communicate with you about your account or the Platform
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Within Your Organization: Data is shared with authorized users within your organization as permitted by your access settings.
  • Service Providers: We use third-party services for hosting, analytics, and other operational purposes. These providers are bound by confidentiality obligations.
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity.

5. Third-Party Platforms

Our Platform integrates with Instagram (Meta), YouTube (Google), and TikTok. When you connect these accounts, their respective privacy policies also apply:

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest (OAuth tokens)
  • Role-based access controls
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When data is no longer required, we securely delete or anonymize it. Connected social media tokens are retained only while the connection is active and are deleted upon disconnection.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your data
  • Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, contact us at privacy@phoenixai.solutions.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Platform. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

PhoenixAI Solutions Ltd
Email: privacy@phoenixai.solutions

13. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at dpo@phoenixai.solutions.